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1. Executive Casino Host Duties
2. Executive Casino Host Job Duties

Ultimate VIP Experience. Are you receiving the treatment and services you deserve as a VIP casino player? Top Casino Host was created to offer the ultimate in personalized service to our VIP players and account wagering players for horse racing. Executive Casino Host ensures high quality customer service by cultivating relationships with VIP customers. Develops relationships with target guests to meet and responds to guests' needs. Being an Executive Casino Host plans and coordinates special events and promotions to attract new guests. Requires a bachelor's degree in area of specialty. The casino host reports directly to the marketing managers in most casinos. Marketing managers are constantly trying new ways to bring patrons into the casino. The host can help keep them coming back by assuring their needs are met while they are playing there. Casino hosts are outgoing and friendly individuals. Slot Host greets guests, recognizes frequent guests, and ensures that they have information on how to contact any host for future needs. Introduces players to high stakes slots. Being a Slot Host explains promotions, programs, and any current giveaways to all guests. Explains the benefits and privileges of using a players card.

Casino Host

Valley Forge Casino Resort

King of Prussia, Pennsylvania 19406
United States

Jan 25, 2021

Feb 06, 2021

Full Time

Marketing

The VIP Casino Host is responsible for identifying, developing, and retaining slot and table players through personal interactions and telemarketing with a strong emphasis on customer development and growth of existing business.

Job Duties

• Discretionary ability to extend complimentary services in accordance with specific casino guidelines for levels of play.
• Resolve miscellaneous customer complaints, referring to the appropriate supervisor when necessary.
• Act as a resource to customers, by maintaining a working knowledge of the company’s facilities and initiatives and advising customers.
• Establish personal relationships with players providing assistance as required. Actively telemarkets to players to maximize their gaming potential.
• Responsible for creating incremental trips and increased gaming revenue in coded patrons.
• Assists with making arrangements for club members in regard to reservations for dinner, hotel accommodations, etc.
• Promotes the success of the player club and marketing programs by explaining and advocating to customers.
• Records information on customers and updates computer files as needed.
• Assist the slot and table games department with identifying new players and building and maintaining relationships with existing customers. Promote positive customer relations.
• Compiles customer feedback and informs management of findings on a regular basis.
• Handles difficult guests and situations in a calm, timely and professional manner.
• Maintain the highest level of confidentiality. Has discretionary authority to extend complimentary slot play or match play.
• Responsible for maintaining a consistent attendance record.
• Assist in other duties and project as assigned.
• Complies with all casino rules and regulations.

Reports To

VIP Host Manager

GAMING INDUSTRY EXPERIENCE IS PREFERRED

Qualifications

• High school diploma or general education degree (GED).
• Two years of customer service.
• Knowledge of database and player rating software required.
• Excellent communication skills, both written and oral.
• Friendly, outgoing personality required. Available to work flexible shifts, weekends and holidays.
• Ability to work in a noisy and smoky environment.
• Ability to obtain and maintain all necessary licensing.

Competitive Pay & Quarterly Bonuses

Comprehensive Benefits Package

All applicants must be able to demonstrate their US work authorization during the employment verification process.

Here is a list of the most basic and important responsibilities in Player Development.

Executive Casino Host Duties

Feel free to copy, paste, and use these ideas in the Job Descriptions for your Player Development team. If we are missing anything, drop an email to jparker@harvesttrends.com

Summary of Responsibilities

The main responsibility of a Player Development professional, regardless of title, is to develop and maintain effective working relationships with a casino property’s very best players and provide services to them to build player loyalty and increase the number of visits or amount played (or both) from among those guests.

In order to do this, a PD pro must also develop and maintain strong working relationships with key allies throughout the property and in the community to ensure players have the experience they expect while gaming and to generate leads for new business.

Job Description for Casino Host, Executive Host, Player Development Executive

Here are the basic job functions in for everyone in Player Development (not necessarily in order of importance):

• Establish and maintain positive customer relationships with players who meet property criteria (and with those identified to have the potential to reach that level of play)
• Maintain contact with coded players as appropriate to generate return visits and provide exemplary service.
• Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence
• Represent the property as a role model of customer service and professionalism
• Effectively use out-bound phone-calls to keep contact with players that have not visited the property, and to market VIP parties and events.
• Network among coded players to build relationships among the best customers and to generate leads for new high-worth players
• Learn about and tailor services to guests’ preferences, likes and dislikes
• Resolve player issues, whether real or perceived, to the guest’s satisfaction
• Find the right balance in every situation between the guest’s desires and the property’s rules, regulations and guidelines (There is always a way.)
• Invite players to events, tournaments, shows, etc., according to their interests
• Make hotel, show, dining and other reservations and communicate same to guest
• Issue complimentaries or other offers to guests as play and property guidelines warrant
• Host special events, player parties, property promotions and other activities as needed
• Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues
• Maintain confidentiality of information about both customers and property; share carefully
• Participate in brainstorming and planning sessions for Player Development program
• Prepare and submit reports on activities as directed, complete and on time
• Strive to achieve and exceed goals and metrics/objectives

Job Description for Player Development Manager

A Player Development Manager has 5 main responsibilities:

• Grow the business; set and monitor achievement of goals and metrics for the team in alignment with the property’s business objectives.
• Regularly review and re-code the players to focus the PD team on the highest potential.
• Coach the hosts on how to improve their skills, grow their business, and meet their goals.
• Resolve guest issues when they have to be escalated to management.
• Manage the team, the budget, the reporting, and the logistics of events.

Executive Casino Host Job Duties

If you are a Player Development Manager (or other team leader) you are responsible for:

• Setting SMART Goals and metrics for each host and for the team (with a stretch!)
• Monitoring pace toward goal achievement
• Analysis of coded and potential high-worth player data
• Assigning/coding players to hosts
• Coaching staff as needed
• Regular and consistent communication with all direct reports
• Preparing and submitting activity and departmental reports as assigned
• Attending meetings as a representative of the Player Development team
• Participating in brainstorming and planning sessions for marketing
• Implementing programs, events, promotions, etc. for the Player Development team
• Providing assistance for marketing events as required
• Resolving player issues, real or perceived, when host is unable to do so
• Setting an example of excellent customer service